ZenaConsult
IT Concierge

IT Concierge

“IT Concierge” means ongoing support: from remote/on‑site assistance to server migrations, and tailored cloud or dedicated storage solutions. The goal is simple: we take care of IT in the background, with clarity, continuity and a long‑term relationship.

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What’s included

  • Support for macOS/Windows, accounts, email, printers and peripherals.
  • Network & Wi‑Fi: stability, segmentation, access control, VPN.
  • Backups & restore: strategy and periodic checks.
  • Security: hardening, updates, MFA, basic audits and incident response.
  • Projects: migrations, onboarding, hardware/software changes, clean setups.

A key part of any setup is ongoing management (helpdesk + maintenance): it reduces downtime, prevents “tech debt buildup” and keeps time/cost predictable.

How we work

We monitor installed systems remotely and act quickly. On‑site support is available when needed (Genoa area). Monthly plans can range from around 1 hour/week (remote) up to more frequent on‑site presence. For businesses, we can coordinate vendors and maintain essential documentation to reduce time and risk.

Contact

Typical first 30 days

Week 1: inventory + priorities
We map devices, accounts, backups and critical services, then define a small set of priorities.
Week 2: stabilize and reduce downtime
We fix recurring issues (Wi‑Fi, mailflow, printers, permissions) and validate restore paths.
Weeks 3–4: monitoring + improvements
We enable monitoring/alerts, document key info, and schedule the next improvements (updates, MFA, segmentation).

Optional add-on (per device)

For clients with an active Support contract, we can add a managed endpoint/security package using tools such as Atera, Action1 and Bitdefender GravityZone. This improves visibility (inventory), patching, remote actions and malware protection across devices.