IT Concierge pricing
Below are some examples of monthly plans. The best plan depends on user count, system criticality, on‑site needs and the level of monitoring/updates required. These plans are offered as yearly contracts: the contract guarantees VIP support and gives your requests a higher operational priority.
Sat 09:00–16:00
Tiny Support
For private use or family offices.
99€/ month
- Direct support contact via WhatsApp or zenasupport.com (ticket system).
- Hours: Mon–Fri 09:00–17:00.
- On-site: as soon as possible (availability, within working hours).
Small Support
For businesses up to 4 users.
249€/ month
- Remote support: 1 hour per week.
- Direct support contact via WhatsApp or zenasupport.com (ticket system).
- Remote monitoring of your systems.
- Hours: Mon–Fri 09:00–17:00.
- On-site: as soon as possible (availability, within working hours).
Medium Support
For businesses up to 8 users.
449€/ month
- Remote support: up to 2 hours per week.
- Direct support contact via WhatsApp or zenasupport.com (ticket system).
- Remote monitoring.
- Hours: Mon–Fri 09:00–18:00.
- On-site: next business day (availability, covered area).
Big Support
For businesses up to 12 users.
749€/ month
- Remote support: up to 3 hours per week.
- Direct support contact via WhatsApp or zenasupport.com (ticket system).
- Remote monitoring and system updates.
- Hours: Mon–Fri 08:30–18:00.
- On-site: same business day (availability, covered area).
Enterprise Support
For businesses up to 25 users.
1199€/ month
- Remote support: up to 5 hours per week.
- Direct support contact via WhatsApp or zenasupport.com (ticket system).
- Remote monitoring and system updates.
- Hours: Mon–Fri 08:00–18:00, Sat 09:00–16:00.
- On-site: same business day (availability, covered area).
Optional add-on (per device)
For Support-contract clients we can add a managed endpoint/security package using tools like Atera, Action1 and Bitdefender GravityZone (inventory, patching, remote actions, malware protection).
Atera
RMM platform for endpoint monitoring, remote actions and ticket workflow. Useful when you want predictable operations and proactive alerts.
- Asset inventory + health checks.
- Remote actions and automation basics.
- Alerting and operational visibility.
Action1
Patch-first endpoint management: keep Windows apps and OS updates under control with reporting and remediation.
- Patch management and compliance reporting.
- Software inventory and deployment actions.
- Fast remediation for high-risk CVEs.
Bitdefender GravityZone
Managed endpoint security add-on (AV/EDR capabilities depending on scope). Central policies, alerts and response playbooks.
- Threat prevention and malware protection.
- Central policy management and alerting.
- Operational response support when incidents happen.
- Pricing: per device (add-on).
- Available for Support-contract clients.
Pre-paid support hours
Instead of paying additional hours after each intervention, you can purchase a pre-paid hour bundle (10, 20, 40, or 80 hours), valid for 2 years. The first bundle receives a 15% discount.
- Usable for: remote support, on-site interventions, and travel time (when applicable).
- How it is counted: time includes analysis, execution, testing, and communication.
- 10 hours — 499€
- 20 hours — 979€
- 40 hours — 1899€
- 80 hours — 3799€
All prices are net of VAT: +22% VAT when billed in Italy, 0% VAT when billed in the UK.
Clarifications (no surprises)
- Included hours cover operational work and support (remote and, if included, on‑site).
- Hour counting: typically includes analysis, execution, testing and communication. Travel time is agreed based on distance.
- Remote monitoring: uses tools like Observium or Pulse to check vital infrastructure (routers, modems, switches, storage). It does not monitor individual PCs or laptops.
- Remote management & updates: uses an RMM platform such as Action1 (or Atera for higher-level support contracts). Included as per plan; initial configuration may require an initial setup.
- After hours: on request and availability, billed separately (if needed).
- On‑site timing: “same day / next business day” is an operational target (availability + covered area), not a strict enterprise SLA guarantee.
Prices above are indicative and may vary based on scope, SLA needs, on‑site presence, device inventory and service criticality. During onboarding we define priorities, contact channels and minimal documentation to reduce time and risk.